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Shipping & Returns

Shipping & Delivery

Shipping options are typically as follows:

  • Parcel post- (3-6 days) - longer for remote areas
  • Express post-(1-2 days) - longer for remote areas
  • Dangerous Goods ( Aerosols, Solvents & Various Mediums ) - See more at: https://www.thesydneyartstore.com.au/page/4/shipping-and-returns#sthash.Cbtl2QV3.dpuf
  • Dangerous Goods ( Aerosols, Solvents & Various Mediums ) - See more at: https://www.thesydneyartstore.com.au/page/4/shipping-and-returns#sthash.Cbtl2QV3.dpuf
    Dangerous Goods ( Aerosols, Solvents & Various Mediums ) - See more at: https://www.thesydneyartstore.com.au/page/4/shipping-and-returns#sthash.Cbtl2QV3.dpuf
  • Dangerous Goods ( Aerosols, Solvents & Various Mediums ) - See more at: https://www.thesydneyartstore.com.au/page/4/shipping-and-returns#sthash.Cbtl2QV3.dpuf
  • Bulky & dangerous goods which are marked on each item incur an extra freight cost (3-6 days) - longer for remote areas  (no P.O. boxes)
  • Click & collect is only available from our Eastwood store. You will be notified by email when your goods are ready, Please allow 24 hours before pick up. 
  • Some extra large items such as canvas will be quoted on a case by case basis.
  • Shipping is only within Australia
  • Orders recieved before 2pm are packed same day, and shipped as soon as possible but please remember once it has left our store its in the freight companys hands.
  • Click the link to Australia post for delivery times & Details AUSTRALIA POST

Free shipping (online Orders only) - applies to all orders equaling $100 or more with the exclusion of bulky items like canvas, easels, paper packs & some others. Shipping will be with a carrier of our choosing (usually Australia Post).

Bulky & or hazardous items -bulky items like canvas, easels, paper packs & some other items, will incur an additional shipping charge. This fee depends on the item & is charged by cubic measurement and location.

Orders will be shipped from our store in Eastwood. Delivery time frames are dependent on your location & the freight company. Please contact us for additional freight options & pricing.

 

Returns

If you wish to return any of the items in your order you can send it back for a hassle free refund or exchange (excluding shipping). We offer a full refund within 30 days of your purchase, but before you send your item back to us at your own expense please double check the following:

The item needs to be in as-new condition, this means:

  • Unopened
  • Unused
  • All tags & labels should be attached 

Overall, if it’s not in it's original condition, unfortunately we won't be able to offer a full refund. 

In the interest of quality control we cannot exchange or refund pens, markers, spray paint, paper sheets, gift cards or clearance items.

If everything is in order, we will get your return sorted ASAP.

Please click on this link to download our Return Authorization Form.

Faults & Damages

We will offer a full refund or exchange if:

An incorrect item was recieved.

The product is faulty or is not of acceptable quality.

The product is not fit for its intended purpose.

The product does not match the sample of our description or what is displayed or described on the labelling.

We reserve the right to elect to return the product to the manufacturer to determine the nature of a disputed problem.

We reserve the right to decline an exchange or refund where the item at fault is a result of obvious damage misuse or neglect.

We are not obligated to exchange or refund if a customer has found a cheaper product elsewhere.

When a customer has bought a gift that is unsuitable.

If a customer was informed before that the goods were clearly advertised or promoted as discounted imperfect, seconds, damaged or clearance items.