Refund policy
Returns & Exchanges Policy
At Art To Art, we want you to be completely satisfied with your purchase. If you're not happy with any item, we offer a hassle-free return or exchange within 30 days of your purchase date.
How Returns Work:
- You can return eligible items for a full refund (excluding original shipping costs) or an exchange.
- Important: If your order qualified for free shipping, the standard shipping cost will be deducted from your refund amount.
- Returns must be sent back to us at your own expense.
Eligibility Requirements: To qualify for a full refund or exchange, items must be in as-new, resalable condition:
- Unopened and unused
- In original packaging
- With all tags, labels, and accessories attached
If an item shows signs of use or is not in its original condition, we may not be able to offer a full refund.
Non-Returnable Items (Quality Control reasons):
- Pens and markers
- Spray paint
- Paper sheets/pads
- Gift cards
- Clearance or sale items
Next Steps:
- Check that your item meets the above conditions.
- Contact us at [your email/phone] to notify us of your return (recommended for faster processing).
- Package the item securely and post it back to us.
- Once we receive and inspect your return, we'll process your refund or exchange as quickly as possible (usually within 3–5 business days).
We're here to help make the process smooth — if you have any questions, feel free to get in touch!
Please click on this link to download our Return Authorization Form.
Faults & Damages
We will offer a full refund or exchange if:
An incorrect item was received.
The product is faulty or is not of acceptable quality.
The product is not fit for its intended purpose.
The product does not match the sample of our description or what is displayed or described on the labelling.
We reserve the right to elect to return the product to the manufacturer to determine the nature of a disputed problem.
We reserve the right to decline an exchange or refund where the item at fault is a result of obvious damage, misuse or neglect.
We are not obligated to exchange or refund if; a customer has found a cheaper product elsewhere, a customer has bought a gift that is unsuitable, if a customer was informed before purchase that the goods were clearly advertised or promoted as discounted imperfect, seconds, damaged or clearance items.